Personal Data We Hold and Why
We collect the information you give us when you register — your name, email address, phone number, and the wallet identifier you use for bKash, Nagad, or Rocket deposits and withdrawals. We also record transaction logs automatically: every deposit sent via your mobile wallet and every
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withdrawal processed leaves a timestamped entry on your account. This lets us verify payments, resolve disputes, and keep your balance accurate. Beyond that, we collect device data — your browser type, IP address, and session timestamps — to detect unusual login patterns and protect your account
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from unauthorised access. We do not sell your personal data to third parties. We share information only where legally required or where a payment processor like a bKash gateway partner needs it to complete your transaction. Data shared with payment processors is limited strictly to what
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is needed to clear that specific transaction. How long we keep your data depends on the type: account registration details are held for as long as your account remains active, while transaction records are retained for a period consistent with our audit and compliance obligations. You
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may request a copy of your stored data or ask us to delete non-essential records at any time by contacting our support team. Eligibility to use our platform and the legal basis for data processing both depend on your local law and the eligible regions we
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serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.